Our Policies

Our team of DogMas work hard to make sure your pets are well-cared for so that you can relax and enjoy your time away. We need to make sure our team is also well-cared for so that they are able to continue to provide excellent care. Our policies below are intended to ensure everyone in the DogMa family - clients and DogMas alike - have clear expectations of the services we provide.

Cancellation Policy
Our DogMa homes and in-home care providers are in high demand, and we may be not be able to accommodate all requests or need to turn away some clients. When clients pick up their dogs early, cancel reservations, or change reservations, it is frequently too late for us to fill the opening that we reserved for them because the clients that we turned away have already made other arrangements. This causes our DogMas to lose their income when they are left with unnecessary vacancies. Because of no shows, untimely cancellations, schedule changes, and early pick ups, we have implemented the following cancellation policies.

For DogMa Home boarding and In-Home boarding services, if a client initiates a cancellation of their stay and provides Madison DogMa at least seven (7) days notice prior to stay, there will be no charge for cancellation.

For DogMa Home boarding and In-Home boarding services, if a client initiates a cancellation of their stay and they give Madison DogMa less than seven (7) days notice prior to stay, the client will be charged 35% of services reserved as a cancellation fee.

For DogMa Home boarding and In-Home boarding services scheduled during peak/holiday times, if a client initiates a cancellation of their stay and they give Madison DogMa less than fourteen (14) days notice prior to stay, the client will be charged the full amount (100%) of the services reserved as a cancellation fee.

For DogMa Home boarding and In-Home boarding services, if a client changes or cancels any portion of the stay on or after the scheduled check-in day, no refunds are available.

For Drop-In services scheduled for multiple visits in one day and/or visits booked over multiple days (in lieu of in-home boarding care), the above cancellation fees are in place.

For standard Drop-In services, if a client initiates a cancellation before the DogMa has arrived at the home, there will be no charge for cancellation. If the client does not initiate a cancellation and the DogMa arrives to provide care as scheduled, the client will be charged the full amount (100%) of the services reserved regardless of if the care is/can be provided.

Invoices & Payment Expectations
For boarding services, prior to the start of the stay - Madison DogMa LLC will send requests for payment via Intuit/QuickBooks. We kindly ask that clients submit payment before the stay begins.

For the SNIFFari Adventures program, drop-in care services, and day boarding - Madison DogMa LLC will send requests for payment via Intuit/QuickBooks. We kindly ask that clients submit payment upon receiving an invoice.

Please note that any refunds will be in the form of credit towards your next stay.

Holidays
Madison DogMa includes the follow days as holidays regarding our policies and billing: Thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Years Eve, New Years Day. Any stay including any of the outlined holidays has a two-day minimum billing requirement. Rates for any other service provided on the outlined holidays are doubled on those six days. This is out of respect for our team of DogMas, so they are able to celebrate and spend time with family, too.

Our peak/holiday cancellation policy is in place for any stay including any of the outlined holidays, as well as any stay between mid-March to mid-April.

Medical Requirements, Illness, and Emergencies
Client pets are required to be current on Rabies and Distemper* vaccinations. Elective, but strongly recommended protections: Bordetella (kennel cough) vaccination, routine heartworm preventative,flea and tick preventatives. *The exact combination of a pet’s distemper combination may vary. The abbreviation for combination vaccines is frequently written as DHPP, DA2PP, DHPPV or DA2PPV on a pet’s health record.

DogMa does NOT board intact adult male dogs NOR female dogs that are actively in the heat cycle with other dogs. In-Home or Solo Boarding services can be provided in these cases, if available.

Pet(s) utilizing DogMa services are sharing space and resources, germs and viruses (including but not limited to: Bordetella/kennel cough, oral papilloma virus/warts, various worms) are commonly spread and cycle through. The client is responsible for the cost of supplies or medications needed to treat common viruses and illnesses in their pets.

Should a pet become seriously injured or ill during their DogMa stay, the client will be informed as soon as possible. Client and DogMa will make determination for care needs, including possible need to seek veterinary care. Clients can choose to provide an emergency contact.

In-Home Services
Clients utilizing In-Client-Home boarding services are required to inform Madison DogMa LLC upon booking of the presence of electronic surveillance systems, video recording devices, or security systems, keeping in mind DogMa’s rights for privacy and safety assurance. All cameras and recording devices inside the client’s home must be turned off for the duration of an In-Client-Home stay.

Clients utilizing In-Client-Home boarding services are required to inform Madison DogMa LLC if others have access to the client’s home and premises, and the details of their access (such as cleaning crews, lawn care providers etc), keeping in mind DogMa’s rights for privacy and safety assurance.

Aversive Tools
DogMas will not use any aversive training techniques or tools for any pet in their care. This includes, but is not limited to, prong collars, choke collars, e-collars, shock collars. These aversive tools will not come into any DogMa homes, programs, or services.